NeoClean Buying Guides | Commercial Cleaning Equipment

We have a 30-day return policy. To be eligible, the item must be unused, in its original packaging, and include all accessories, manuals, and proof of purchase.

Yes. Certain items cannot be returned, including used machinery, consumable or wearable parts, custom products, clearance items, and gift cards, unless they arrive damaged or defective.

Orders are typically processed within 1 to 3 business days. Once dispatched, actual delivery times will vary depending on your location, the product type, and carrier schedules.

Yes, we offer a 12-month warranty covering manufacturing defects on the core machine structure, electrical components, motors, and power source. Consumables and wear-and-tear accessories are not covered. For warranty claims, please contact: support@neoclean.com.au.

Shipping costs are calculated based on your delivery address, package size, product weight, and the shipping method. The final shipping charge will be displayed at checkout before you complete your purchase.

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